* Ability to work nights, holidays, and/or weekends to meet the needs of the operation in a call center type environment. * Must be able to comply with Company attendance standards as described in established guidelines. * Accurate problem diagnosis and ability to resolve moderately complex IT problems rapidly and effectively. * Basic knowledge of business applications and their impact on business functions. * Proficient knowledge to support VDIs and Citrix. * Proficient knowledge to support LAN, WAN, wireless networks. * Proficient knowledge and able to support PC hardware, Windows 7, Windows 8, Windows 10, Active Directory, Outlook / Exchange SMS, and MS Office Suite, iPads, smart phones. * Must possess strong organizational, communication, and prioritization skills. * Proficient knowledge of support procedures, processes, and service management tools and able to work all support channels while providing effective Customer service. * ITIL Foundations Certification required ![]() * Practical experience working within the ITIL methodology. * Minimum 3+ years of recent and relevant Service Desk experience required. * BS or BA in Computer Science, or Information Systems preferred. * Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. ![]() * High School Diploma, GED or equivalent education required. May perform other job duties as directed by Employee's Leaders. Must be able to meet any physical ability requirements listed on this description. Communicate to the Team shift left findings. * Analyze incident trends focusing on Shift Left opportunities for the Customers. ![]() * Consequences of error carry moderate risk to the organization. * Develop and document solutions to moderately complex technical issues. * Accurately document the work performed for the Customer in the service management tool. * Analyze the impact and urgency of the Customer's issue or request and facilitate implementation of the appropriate solutions. * May require some assistance to complete the work requested from the Customer. * Works all inbound support channels and provides a single point of contact for any technical issue, request or question that comes from the Customer. They represent the Customer during critical system outages and ensure the Customer's technical issue is fully resolved. During critical system outages Service Desk Specialists provide Management and the Situation Team with business impact information necessary to make decisions. Service Desk Specialists troubleshoot and resolve moderately complex software/ hardware problems. Under general supervision, at a 24/7 Service Desk environment, Service Desk Specialists provide a single point of contact for all Customers with Technical issues/request/questions. ![]() Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. PNC Bank, National Association (“we,” “our,” “us”) reserves the right to modify or revoke this offer at any time, without compensation to you.We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. The 50,000 bonus points will be awarded within 90 days after you make the purchase that enabled you to meet the $750 minimum requirement. If approved, 50,000 bonus points will be awarded after you have made at least $750 in purchases during the first 3 billing cycles following account opening. Offer available when applying through any of the links provided on this page. The bonus $200 monetary credit will be awarded to your account within 90 days after the purchase that enabled you to meet the $1,000 minimum requirement.Īpply for a new PNC points® Visa® Credit Card through PNC.com. If approved, you will earn a $200 monetary credit on your statement after you have made $1,000 in purchases during the first 3 billing cycles following account opening. Apply for a new PNC Cash Rewards® Visa® credit card through PNC.com.
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